Pitfall # 5 – Failing to Prepare Customized Professional Quality Bills & Reminders
While law firms focus on providing top quality legal services, often their high standards fall short when it comes to client communications such as invoice and payment reminders. Remember, the billing process goes hand in hand with your legal services and is a direct reflection of your firm.
In today’s economic climate, it is critical for businesses to maintain billing practices that help them sustain profitability. Not only is it important to generate invoices on a fixed billing cycle, but it also equally important to prepare professional quality invoices. Your firm is more likely to receive payments in a timely fashion, when clients receive invoices that have an uncluttered layout, clear itemization and description of legal services rendered than an invoice that is not easily understood. And, when payments are in arrears, having a systematic friendly reminder process goes a long way in helping your firm’s cash flow.
Most legal billing software has boilerplate templates for invoices and reminder letters. However, you should carefully review the templates and customize the templates you choose to use. Adding your firm’s logo, website URL and custom messages will personalize these vital client communication items. You will avoid Pitfall #5, when your legal billing software provides very easy customization options and allows you to prepare professional quality bills and invoices.
Register for Easy Soft’s interactive webinar, How to Avoid Legal Billing Pitfalls. Learn how to evaluate systems that can streamline your back office operation for legal billing, trust account management and collections, and in turn, tighten state regulation compliance and improve your firm’s financial picture